FAQs

Frequently Asked Questions

If you’ve got queries about escape rooms, have a look if any of the below answers help. If you’re still looking for more information, please don’t hesitate to contact us here.

How many people can play at one time?

Our rooms fit a maximum of 6 people at a time. If you’re a larger group, you’ll need to split up and book a few back to back slots. Rooms should not be played individually, as they rely heavily on team work. The minimum number of players is 2, however we recommend at least 4 to get the best chance of winning.

Unfortunately we don’t really have a waiting area. If you’re coming in more than one group, we recommending the later players waiting in a local pub or cafe.

Can I book multiple rooms at the same time?

No. We only have one room and one theme available at any time. Current theme and availability can be found under the ‘rooms’ page, where you can choose your date and book. For larger groups, consider playing back to back sessions.

How long do I need to allow to play the game?

The room itself is an hour (unless you get out quicker!). We ask players to arrive 10 minutes early to use the toilet and watch any introductory videos. We also spend about 5 minutes at the end filling in the leader board and taking any photos. If you’re parking on the public car park you’ll need to make your own decision on how long to pay for. We recommend a minimum of 90 minutes, just to be safe.

Do we get any clues?

All escape rooms work differently in the way that they give clues during the game. In our game, you can have as many clues as you want, however each clue will cost you 1 minute. The clues will be added on to your time at the end. you’ll still have the full hour to play regardless of how many clues you have.

For example, a team escapes from the room in 52 minutes, but they’ve had 6 clues, so their finishing time would be 58 minutes.

You could technically keep asking for clues and get out the room quickly, but this spoils the fun!

Is this game suitable for...?

Children: We advise a minimum age of 10 (with adults) and 14 (whole group) as some of the puzzles can be quite demanding. We occasionally have rooms which are designed with children in mind; for these we recommend a minimum age of 8. It is up to the parents of the individual to determine whether the game is suitable for their child.

Pregnant ladies: The game has physical aspects to it, however no rooms will require every person to crawl, climb or strain themselves. We happily welcome pregnant ladies, but do advise that they only take part in what they feel comfortable with, and should not feel pressured to take part in the more physically demanding aspects. The door can easily be opened from our side, so if an individual needs to leave for whatever reason during the game, they can do so.

Parents with small babies: In the past, we’ve had groups bring small babies in a sling attached to the mother or father’s chest. We happily welcome this, though would advise them not to take part in the more physically demanding aspects of the room. If for any reason the parent and baby need to leave during the game, we can easily open the door from our side.

People with disabilities: Our escape room has lots of elements, challenges and props included. If you have any accessibility queries that you feel may effect your ability to enjoy the room to the fullest, then please give us a call and we’ll do all we can to welcome you. We have wheelchair access to the building as well as an accessible toilet. Car parking is close by, with disabled spaces available.

Please notify us beforehand if you fall under any of these categories, so we can make the appropriate accommodations.

Anyone: The game requires some physical activity, however most people should be able to complete the rooms without problems. We do advise that if you have any medical conditions that may be affected by the game, to let us know before you start playing. If you have any serious concerns, speak to your doctor.

You don’t need to have any particular level of knowledge or skill; the games are designed to welcome all kinds of people and while some enjoy the competition of getting the quickest time, it’s really just about having fun with your friends and trying something new, so don’t be worried if you don’t think you can do it, because you might surprise yourself!

 

Please note that in all these circumstances, it is up to the individual to determine whether the game is suitable for them. Escape Rooms Cheltenham is not liable for any incidents that may occur after not following our advice and instructions.

I struggle with anxiety/claustrophobia or similar and am worried about playing. How can you help me feel safe?

We try our hardest to make sure all our customers feel welcomed and safe during your time with us. If you suffer from anxiety, claustrophobia, or any other condition that may make you feel worried or scared when locked in the room, we can help in the following ways:

  • We can see and hear everything you’re doing. We watch you playing using cameras throughout the game, so if you feel you need to leave then please say so. Equally if we see signs that you are not feeling happy about being in there, we may make our own judgement as to whether or not to unlock the door. This may not necessarily affect your play time, as it is up to you whether you want to stay/go back in the room. If you’d prefer not to, you can sit with us and watch the rest of your group play the rest of the game.
  • The door unlocks from our side with the turn of a handle. On the playing side, you’ll see a key pad that you must work out the code to escape. On our side it doesn’t require any code or key to unlock, so we can let you out immediately.
  • We’ll ask you before hand if everyone’s happy or ready – if you’re not, please speak up at this point and we’ll try and resolve any issues.

We understand that players (particularly those playing for the first time) can still feel anxious about getting locked in a room, even though they don’t necessarily have a diagnosed condition that can cause this. We want our customers to know that we take all concerns seriously and will treat everyone with the same respect.

Can I book for X day?

We currently only operate on Thursday evenings, all day Friday, and all day Saturday. Some weekends, we’re out doing pop ups at festivals, fairs or elsewhere. If you’re interested in having a particular day or time, have a look at the booking calendar for that date. If you’re really unsure, give us a call, but chances are if it’s not in the calendar we’ll be out promoting ourselves or busy designing new rooms for you!

Not found what you’re looking for or think there’s more we should add? Please give us a call or drop us a message through the contact form.