If you’ve got queries about escape rooms, the answers below should help. If you’re still looking for more information, please don’t hesitate to contact us.
How much does it cost?
2-3 Players
4-6 Players
£24 per person
£18 per person
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How many people can play at one time?
Our rooms fit a maximum of 6 people at a time. If you’re a larger group, you’ll need to split up. We don’t recommend playing the games alone, however if you really want to then please feel free to get in touch (some of our games require a minimum of 2 players).
At full capacity we can fit a total of 21 players at a time across multiple rooms.
Can I book multiple rooms at the same time?
Yes. Most of the time we will have three rooms available, unless one is being remodelled. If you’re unsure, please give us a call. Current themes and availability can be found here, where you can choose your date and book.
How long do I need to allow to play the game?
The session starts with a 5-10 minute introduction and time to use the toilet. The game itself lasts no more than 1 hour, and we spend another 5-10 minutes at the end debriefing, filling in the leader board and taking team photos. If you’re parking on the public car park you’ll need to make your own decision on how long to pay for. We recommend a minimum of 90 minutes, just to be safe.
Do we get any clues?
Yes. The clue systems work slightly different for each game, but you’ll get as much help as you need to get the maximum enjoyment out of your game.
Is this game suitable for…?
Children: Each room recommends a different minimum age so please check their descriptions before booking. Our overall minimum age is 7. We do not allow more than 4 under 10s in a room at once. Under 16s must be accompanied by at least one adult (18+). It is up to the parents of the individual to determine whether the game is suitable for their child.
Pregnant ladies: We happily welcome pregnant ladies, but do advise that they only take part in what they feel comfortable with, and should not feel pressured to take part in any physically demanding aspects. The door can easily be opened from inside, so if an individual needs to leave for whatever reason during the game, they can do so. You can also request for a chair in the room with you. If you are more than 8 months pregnant we do not recommend attending.
Parents with small babies: In the past, we’ve had groups bring small babies in a sling or car seat. We happily welcome this, however do not have space inside the room for a pushchair. If for any reason the parent and baby need to leave during the game, they can do so at any time.
People with disabilities: All our games are wheelchair accessible, however some elements may require the assistance of an able bodied player. If you have any accessibility queries that you feel may affect your ability to enjoy the room to the fullest, then please give us a call as we want to make sure you have the best experience possible. We have wheelchair access to the building and rooms but do not have an accessible toilet on site. Street parking is available outside the shop using a disability badge.
Please notify us beforehand if you fall under any of these categories and are unsure if you should visit, so we can make the appropriate accommodations.
Anyone: The game requires some physical activity, however most people should be able to complete the rooms without problems. We do advise that if you have any medical conditions that may be affected by the game, to let us know before you start playing. If you have any serious concerns, speak to your doctor.
You don’t need to have any particular level of knowledge or skill; the games are designed to welcome all kinds of people and while some enjoy the competition of getting the quickest time, it’s really just about having fun with your friends and trying something new, so don’t be worried if you don’t think you can do it, because you might surprise yourself!
Please note that in all these circumstances, it is up to the individual to determine whether the game is suitable for them. Escape Rooms Cheltenham is not liable for any incidents that may occur after not following our advice and instructions.
I struggle with anxiety/claustrophobia or similar and am worried about playing. How can you help me feel safe?
We try our hardest to make sure all our customers feel welcomed and safe during your time with us. If you suffer from anxiety, claustrophobia, or any other condition that may make you feel worried or scared when locked in the room, we can help in the following ways:
– We can see and hear everything you’re doing. We watch you playing using cameras throughout the game, so if you feel you need to leave then please say so. Equally if we see signs that you are not feeling happy about being in there, we may make our own judgement as to whether or not to unlock the door. This may not necessarily affect your play time, as it is up to you whether you want to stay/go back in the room. If you’d prefer not to, you can sit with us and watch your group play the rest of the game.
– There’s an exit button in the room so you can escape anytime – Your GM will point this out to you before you start the game, but a button is located right next to the door that will release it – no need for codes.
– We’ll ask you before hand if everyone’s happy or ready – if you’re not, please speak up at this point and we’ll try and resolve any issues.
– We understand that players (particularly those playing for the first time) can still feel anxious about getting locked in a room, even though they don’t necessarily have a diagnosed condition that can cause this. We want our customers to know that we take all concerns seriously and will treat everyone with the same respect.
when can I book?
Our opening times are 10am -10pm Tuesdays – Saturday and 10am-10pm Sundays. We are closed Mondays. You can find our full availability here.
Pre-booking is available through the website more than 13 hours in advance of the time you’d like to come. If you’d like to book a slot that’s less than 13 hour away, please give us a call and we’ll do our best to accommodate you.
Not found what you’re looking for or think there’s more we should add? Please give us a call or drop us an email.